T.M Net Or Telekom-Both are still the same.

After spending millions in their rebranding
exercise, TM Net or Telekom has basically still remain
the same in its service and management of its now
private enterprise.Little has changed since its
privatisation and its recent refurbishing of its kedai
Telekom offices.Walk into any Kedai Telekom and you
will experience the appalling service.In any day
paying your bill is a hassle.It is not uncommon to
wait an hour or more just to pay your bills.( I have
personally experience such poor service in Kota Bharu
and Seremban Kedai Telekom).Payment and receipts of
cash is the lifeblood of any private enterprise but
here you experience a certain lackadiscal attitude
which translate to mean that you have to wait in a
long queue if you want to pay.
The trouble with T.M Net or Telekom and its
contemporary partner Tenaga Nasional Bhd, is that the
worker and its management teams are the same people
prior to its privatisation.They still adopt the same
work culture and 'tidak apa' attitude.Their work
ehtics have remained the same despite the
transformation to a private entity.When the whole work
place is populated with one race the tendency is that
there are so many common things to talk and gossip.A
lesson can be learned by watching the racial
composition of foreign Banks and Multi-national
companies.When there is a good mix there is healthy
competition to excel and no one wants to be seen
slacking.
T.M net and Tenaga National Bhd has to overhaul
their old work culture if they wish to remain relevant
and competitive. Fortunately for these two private
enterprise they are a virtual monopoly in their
respective field and therefore can afford the luxury
of compacency.